Information We Collect
When you contact us for sump pump installation or service, we collect the details you share with us. This includes your name, phone number, email address, and the address where you need work done.
If you use our website, we may automatically collect certain technical information. This can include your IP address, browser type, device type, and the pages you visit on our site.
How We Use Information
We use your contact information to schedule appointments, provide estimates, complete installations, and follow up on service. We may also use it to send you reminders or updates about your sump pump system.
Technical data from our website helps us understand how visitors use our site so we can improve it. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you interact with our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect anonymous data and help us see which pages are most helpful to our customers.
We may also use third-party services for scheduling, email communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software or payment processors. These providers are required to keep your information confidential.
We may also disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights and safety of our business, our customers, or others.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or destroy it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete your information, or to stop using it for certain purposes.
To exercise any of these rights, please contact us using the information at the bottom of this page. We will respond to your request as quickly as we can.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on our website and update the effective date at the top. We encourage you to review this page periodically to stay informed.
Contact Information
If you have questions about this privacy policy or how we handle your information, please reach out to us. We are happy to help.